Frequently Asked Questions

Once an order has been placed, we begin processing it promptly to ensure timely delivery. Unfortunately, we are unable to cancel or modify orders once they have been shipped. We kindly request that you review your order carefully before finalizing the purchase. If you would like to modify your order before shipping has occurred, please contact us via phone, email, or fill out our contact form.

At this time, we only accept online orders through our website. However, if you need assistance with the ordering process, our customer service team is available to guide you through it.

We understand that choosing the right incontinence and medical supplies can be overwhelming. Our knowledgeable customer service team is here to help. Feel free to contact us via phone or email and we will gladly provide guidance and recommendations based on your specific needs.

We strive to deliver products in perfect condition, but in the rare event that you receive a damaged or defective item, please contact our customer service team via phone or email within 5 days of receiving your order. We will gladly assist you in resolving the issue and provide a suitable solution.

Yes, we offer bulk or wholesale discounts for qualified orders. If you are interested in purchasing a larger quantity of products, please email us at [email protected]. We will be happy to provide you with more information and assist you with your order.

We accept various payment methods to provide you with convenience and security. You can make a payment using major credit cards, such as Visa, Mastercard, and American Express. We also offer the option to pay through the payment gateway for added flexibility.

Yes, we are an authorized vendor of the majority of the plans. Please contact our customer service team via phone or email to get started.

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1 business day and you will receive your order within 3 business days. Shipping times may vary depending on your location. Please call our customer service via phone or email for ETAs.

Yes, we take the security and privacy of your personal information seriously. We employ industry-standard security measures to protect your data during transmission and storage. Our website is encrypted using SSL technology, ensuring that your sensitive information remains secure. For more details, please refer to our Privacy Policy.

Yes, we understand the importance of privacy when it comes to purchasing incontinence and medical supplies. All orders are discreetly packaged with no external labels or branding that would reveal the contents. Your privacy is our priority.