Shipping policy
Where we deliver
Revicare delivers eligible products to addresses in Canadian provinces. At checkout, enter your delivery address to see the shipping options available for your order. We do not currently deliver outside of Canada. Some products or remote addresses may have different options or charges; these will be shown before you place the order.
Shipping charges
The available delivery method and charge are displayed at checkout before you submit payment or confirm an approved account order. Orders with a subtotal of $50.00 or more, after all applicable coupons, discounts or promotions, and not including applicable taxes will have free shipping. Any order with a subtotal of less than $50.00 are charged a $5 flat shipping fee, in addition to all applicable product charges and associated taxes.
Order processing
We process orders every business day: Monday through Friday excluding statutory holidays. Orders received before 4PM in your local Canadian time zone are generally prepared within 24 hours of order submission when items are in stock and the order information is complete. Orders placed after the cutoff or on a non-business day, begin processing on the next business day.
Delivery estimates and tracking
Generally, most orders will be delivered on the day after the order is sent from our store. However, delivery times can vary with the carrier, location, weather, and other circumstances outside our control. When tracking is available, we update the status and tracking information on the Revicare website, after the carrier label is assigned and your parcel is shipped. We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control.
Availability and split shipments
If an item is unavailable, out of stock, or an order needs more than one parcel, we will ship items as they become available and in-stock. We will not replace a product on an order for any reason without explicit direction from the customer. We reserve the right to cancel the order if the item is unavailable for 30 days or more, in which case we will issue a refund for cancelled items to your original method of payment.
Address changes and delivery issues
You are responsible for ensuring that all delivery addresses and contact details are correct before submitting an order. CareRx will not be liable for orders that are not delivered to you, where the delivery is made in accordance with the instructions provided to us at the time of order. Contact us promptly by email or phone, 1-866-878-4053 during 9am to 7pm Eastern Time Zone during business days or email revicare.orders@carerx.ca, if you need to change delivery information after placing an order. Once a parcel has left our facility, a change may not be possible. If tracking shows a delivery problem, or your parcel arrives damaged or incomplete, contact us within 3 business days with your order number and details so we can review the carrier and fulfilment records.
Returns and help
Please do not send products back without following our returns process. For questions about delivery or an urgent supply need, contact 1-866-878-4053 during 9am to 7pm Eastern Time Zone during business days or email revicare.orders@carerx.ca. We will explain the options available for your order. Do not send sensitive resident or health information by email unless we direct you to an approved secure channel.