Revicare FAQ

We begin processing orders shortly after they are placed to ensure timely delivery. If
you need to make a change, please contact our Customer Relations Team as soon
as possible. Once an order has shipped, it cannot be modified or cancelled.

At this time, orders must be placed through our website. If you need assistance with the online ordering process, our Customer Relations Team would be happy to help.

We are here to help. Contact our Customer Relations Team by phone or email and we will assist you in finding products that best meet your needs. 

If your order arrives damaged or defective, please contact us within five days of receipt. Our team will review the issue and work with you to find a suitable resolution.

Orders are typically processed within one business day. Delivery times vary by location, but most orders arrive within approximately three business days. If you have questions about your order status, please contact our Customer Relations Team.

Yes. All orders are shipped in discreet packaging with no external markings that identify the contents of the package.

Yes. Bulk and wholesale pricing may be available on qualified orders. For more information, please complete our online enquiry form.

We accept major credit cards, including Visa, Mastercard, and American Express, as well as other secure payment options available at checkout.

We are an authorized vendor for many provincial and federal programs, including select health benefit plans. Please contact our Customer Relations team to discuss your eligibility and next steps.

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1 business day and you will receive your order within 3 business days. Shipping times may vary depending on your location. Please call our customer service via phone or email for ETAs.

Yes. Protecting your privacy is important to us. Our website uses industry standard security measures, including SSL encryption, to help keep your personal and payment information secure.

For more information, please review our Privacy Policy.

Yes, we understand the importance of privacy when it comes to purchasing incontinence and medical supplies. All orders are discreetly packaged with no external labels or branding that would reveal the contents. Your privacy is our priority.